Shipping Policy
Thank you for shopping with Rene. We want your order to reach you smoothly, so here's everything you need to know about how we ship.
Order Processing
All orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email once your order is placed, and a shipping confirmation with tracking once it has been dispatched.
Delivery Times
Once dispatched, orders typically arrive within 7–12 business days. Because our products ship from partner warehouses, items from the same order may occasionally arrive in separate packages. Delivery times are estimates and may vary due to customs processing, carrier delays, peak seasons, or events outside our control.
Shipping Costs
[Free shipping on all orders / Free shipping on orders over $XX, otherwise a flat rate of $X.XX]. Shipping costs are shown at checkout before payment.
Order Tracking
A tracking number will be emailed to you once your order ships. Please allow 2–3 business days for tracking information to update. You can track your order at [tryrene.com/apps/track or your tracking page link].
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees charged by your country. These are the responsibility of the customer and are not included in the order total. We are not responsible for delays caused by customs.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us within 12 hours of placing your order and we'll do our best to update it before dispatch.
Lost or Delayed Packages
If your order hasn't arrived within 20 business days of dispatch, please contact us and we'll investigate with the carrier. If a package is confirmed lost, we'll send a replacement or issue a refund. Orders marked as delivered by the carrier but not received should be reported within 7 days of the delivery date.
Damaged Items
If your item arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging, and we'll make it right.
Contact Us
Questions about your order? Reach us at [support@tryrene.com] — we typically respond within 24–48 hours.